FAQ

Frequently Asked Questions

Find quick answers to our most common questions below.

What makes your faux trees unique?

Rootless Plants faux trees bring lasting greenery to any space with zero maintenance. Our unique collection—featured by top designers and home décor magazines—is crafted from premium, lifelike materials and pre-potted in stylish planters. These ready-to-place pieces look real, stay vibrant year-round, and elevate any room—no watering, sunlight, or green thumb required.

How do you ensure my plant arrives safely?

We use state-of-the-art packaging designed to protect your tree during transit, ensuring it arrives safely. Need help? Reach out to our support team at info@rootlessplants.com.

Where do you ship?

We currently ship to 48 contiguous U.S. states and are working hard to expand to more locations due to high demand.

What sizes are available?

We offer two popular sizes, both designed to fit different home needs. Many customers order more than one to place in different areas of their home. •4–5 ft Medium Plants – Perfect for apartments, cozy corners, or smaller spaces. •6–7 ft Large Plants – Great for spacious rooms, open floor plans, or making a bold statement in an empty corner. We’ll help you choose the perfect tree based on your vibe, décor style, and room size.

Do you offer a warranty?

Yes! We proudly stand behind our trees with a 3-Year Limited Warranty. We take pride in the craftsmanship and quality of our products. Our 3-year warranty covers manufacturing defects in materials and workmanship to ensure your satisfaction.

This warranty does not cover damage caused by misuse, environmental factors, improper care, accidents, or normal wear and tear. To make a claim, email info@rootlessplants.com with your proof of purchase and a description of the issue. If your claim is covered, we’ll repair or replace your tree at no cost. Please note: this warranty applies only to the original purchaser and is non-transferable.

What is your free trial?

No hassle, no problem. No question asked. Love It or Return It: 14-Day Free Trial! Items must be unused, in original packaging, and in resalable condition. Shipping costs may apply unless the item is defective or damaged.

Can the faux tree be placed outdoors?

Our faux trees are made with premium UV-resistant materials to help reduce fading. However, please consider the following for the best experience:

  • Some gradual color change may occur with prolonged direct sunlight exposure.
  • For best longevity, we recommend placement in covered or partially shaded areas.
  • Extreme weather (storms, high winds, snow) may impact product lifespan; bring items indoors during severe conditions.
  • Natural wear may occur over time depending on environmental exposure.