Shipping policy

Last updated: 05-08-2026

1. General Information

At Rootless Plants, we are committed to delivering your order quickly, reliably, and with exceptional customer care across the United States. Every day, we serve customers nationwide and strive to provide a seamless and transparent shipping experience from purchase to delivery.

We are here to help you cultivate the perfect atmosphere. Our dedicated team is always ready to assist you.

2. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required.

Enjoy complimentary shipping on every purchase. We ensure your tree(s) is carefully packaged and delivered safely to your door, ready to elevate your space immediately.

3. Shipping Destinations

We currently ship exclusively within the continental United States.

Despite strong customer demand and many requests, we currently do not ship to Alaska or Hawaii, and we do not offer international shipping at this time.

4. Processing Time

All orders are processed within 3 business days (excluding weekends and holidays) after you receive your order confirmation email.

You will receive a confirmation email once your order has been processed and again once it has shipped.

5. Shipping & Delivery Times

Delivery times depend on product availability:

  • In-stock items: Ship within 1–2 business days after processing
  • High-demand: Ship within 4–6 weeks

Each product page clearly displays its estimated shipping timeframe. This information is also confirmed in your order confirmation email after purchase.

Please note that delivery times may vary due to carrier delays or external factors beyond our control.

6. Order Confirmation & Communication

After your purchase, you will receive a confirmation email outlining your order details and estimated shipping timeline. We also keep you updated throughout the fulfillment process so you always know the status of your order.

7. Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking information may take up to 48 hours to become active.

8. PO Boxes and APO/FPO Addresses

We do not ship to PO Boxes or APO/FPO addresses at this time.

9. Damages and Issues

Rootless Plants is not liable for products lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim. Be sure to retain all packaging materials and damaged items.

That said, we are always here to support you. If you experience any issue, please contact us at info@rootlessplants.com, and we will do everything we can to help resolve it quickly.

10. 3-Year Warranty

We stand firmly behind our craftsmanship. Every tree comes with a comprehensive 3-year warranty covering foliage fading and structural integrity, ensuring your greenery remains pristine for years to come.

11. 14-Day Free Trial

Experience the quality in your own home. If your tree isn’t the perfect fit for your space, you may return it within 14 days for a full refund. We want you to be absolutely delighted with your purchase.

12. Customer Support & Satisfaction

We take great pride in offering best-in-class customer service.

We respond to every inquiry and are committed to doing whatever it takes to ensure you are fully satisfied with your purchase. Your experience matters deeply to us, and we will always go the extra mile to make things right.

13. Contact Us

If you have any questions about this Shipping Policy, please contact us: